I've been a longtime fan
"I've been a longtime fan of Legendary Pastries and purchase a box or two of either chocolate, cherry or strawberry almost weekly. (Chocolate is incredibly chocolaty and satisfying. Love the lava cake effect when heated for 10 seconds in the microwave) I was disappointed when I recently bought a pack and found the product wasn't up to standard. One of the pastries from the box I purchased was missing its icing entirely. Not the experience I've come to expect. That said, I have to give credit where it's due. The customer service was genuinely “legendary”. I reached out about the issue, and it was resolved quickly and without any hassle. Within just three days, I had two brand-new boxes sitting at my front door. Mistakes happen, and what really matters is how a company handles them. This was about as smooth and generous a resolution as I could have asked for. I'll absolutely keep buying these and it's reassuring to know the company stands behind the quality of their product. Highly recommend!"